Build Conversational AI & Bot Platforms That Get Work Done

Mobiloitte delivers enterprise conversational AI with LLMs, RAG-grounded bots, automation, and guardrails helping teams in support, sales, HR, ops, and ITSM boost productivity and ROI.

Why choose Us

Unlock The Possibilities

  • LLMOps + evals • PCI/HIPAA/GDPR compliant (HIPAA-compliant AI chatbot)
  • Multi-channel (web, mobile, WhatsApp, voice, IVR, Slack/Teams)
  • Real-time monitoring & tuning • On-premise conversational AI deployment available

LLM-Powered Task Agents

Bots that search, fetch data, run workflows, create tickets, call APIs, and close the loop so work really gets done.

RAG for Truthful Conversations

Vector search, hybrid retrieval, and re-ranking keep answers grounded and reduce hallucinations.

Tool / Function Calling & Orchestration

Policy-controlled access to CRM, ERP, ITSM, HRIS, billing, and internal APIs.

Workflow Automation & Multi-Agent Systems

Agents coordinate, keep state, hand off to humans, and give full visibility of actions.

Multi-Channel Delivery

Deploy on web, mobile, email, multichannel AI bot for WhatsApp and Slack, SMS, IVR/voice, and Teams with shared context.

Guardrails, Safety & Policy Engines

Defense against injection/jailbreaks, toxicity filters, PII scrubbing, content classifiers, and RBAC.

Evaluation & Improvement

LLM & human evals with rubric scores and CI/CD ensure quality, while consent-based personalization stores profiles, preferences & history.

Cost & Latency Optimization

Routing, caching, quantization, and distillation to keep responses fast and costs low

Analytics & Observability

Dashboards for intent coverage, containment, CSAT, FCR, hallucination rate, cost, and latency.

On-prem / Hybrid Deployments

Self-hosted models and vector DBs for regulated or air-gapped environments.

Enterprise SLAs & Compliance

24/7 support, audit logs, policy control, and explainability tools.

Enterprise Support & SLAs

We provide 24×7 operations, playbooks, and incident response services specifically designed for critical workloads.

 DeFi data like a mission
Who We Are

Why Our Bots don’t become Expensive FAQs

Many “AI chatbots” only chat. Mobiloitte ships production agents: grounded by your data, controlled by policies, visible in real time, and measured against business KPIs. With function calling, RAG, safety layers, and LLMOps, the bot completes tasks accurately, safely, and at a fair cost, and results are easy to prove.

  • Well coded Testable, safe agent architectures that follow clear rules.

  • Responsive Embedded pods share targets for quality and business KPIs..

  • Fast growing Built to handle more use cases, languages, channels, and models.

  • Multipurpose One platform for support, HR, ITSM, finance ops, and sales.

Mobiloitte’s Comprehensive Conversational AI Services

Mobiloitte Helps Pick High-Impact First Moves Such as LLM-Powered Customer Support Automation, Internal IT/HR Tasks, Sales Enablement, and Knowledge Assistants, Then Sets Up Guardrails and Policies So Teams Stay in Control.

Deliverables:

  • Use-case ROI vs. complexity matrix

  • Architecture plans (RAG, function calling, agent orchestration)

  • Safety, compliance, and governance policies

  • Prompt and evaluation plan

  • Build / buy / hybrid recommendations

Mobiloitte Connects Agents to CRMs, ERPs, ITSMs, HRIS, and Data Platforms, With RAG, Policy Filters, and Multi-Channel Delivery Plus Evals and Monitoring From Day One.

We deliver:

  • Tool-using LLM agents with full action logs

  • RAG pipelines (chunking, hybrid retrieval, re-ranking, prompt compression)

  • Channel adapters for web, mobile, WhatsApp, voice, Slack, and Teams

  • Agent analytics (coverage, containment, CSAT, FCR, hallucination rate)

  • Built-in security (RBAC, masking, PII scrubbing, audit logs)

Mobiloitte Runs and Improves the Platform With LLMOps, CI/CD, Eval Suites, Cost-Latency Tuning, and Red-Teaming to Keep Risks Low and Quality High.

Deliverables:

  • Prompt/version management, regression tests, sandboxing

  • Cost, latency, and throughput tuning (quantization, routing, caching)

  • Regular LLM + human evaluations

  • Policy violation monitoring, red-teaming, toxicity/jailbreak defense

  • 24/7 SLAs, incident playbooks, and governance reviews

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The process

How does it Works?

  • 01
    Discover & Govern

    Choose LLMs, vector DBs, and orchestration; set KPIs, policies, and data contracts

  • 02
    Build, Ground & Secure

    Launch RAG, tool calling, multi-channel delivery, and LLMOps with guardrails and evaluations. Test on real user journeys and ops metrics

  • 03
    Operate, Optimize & Scale

    Run continuous evals, tune cost/performance, red-team regularly, and expand use cases across functions and regions.

Tech Stack

OpenAI, Claude, Llama, Mistral, Mixtral • LangChain, LlamaIndex • vLLM, Triton, Ray • Pinecone, Weaviate, Milvus, pgvector • MLflow, W&B • Airflow/Prefect • Kafka/Flink/Spark • Twilio/WhatsApp, Slack/Teams, IVR/telephony • Pydantic/JSON schema validators

    Compliance & Safety

    Responsible AI is built in, not bolted on. Guardrails, filters, prompt isolation, policy enforcement, audit logs, and SOC2/GDPR/HIPAA/PCI-aligned controls come standard. Dashboards explain what the bot did and why, so leaders, CISOs, and regulators can trust the system.

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      Frequently Asked Questions

      How do they stop agents from hallucinating or making unsafe choices?

      They use RAG grounding, guardrails, schema/JSON validation, and policy engines to control tool use. Ongoing evals track hallucinations, toxicity, and policy adherence. When uncertain, the agent can pause or hand off to a human.

      • RAG = vector DB + retriever at query time
      • Fine-tuning/LoRA = learn behavior and formats
      • Start with RAG + prompts; add fine-tuning for stable behavior or scale
      What is the role of LLMOps in a bot platform?

      LLMOps versions prompts, tools, datasets, and models and adds tests and monitors like production software. It brings safety checks, cost controls, and eval pipelines designed for LLMs. Without LLMOps, bots are hard to audit and expensive to run.

      • Metrics: groundedness, recall@k, task accuracy, toxicity
      • Methods: hybrid retrieval, constraints, JSON/schema checks, re-ranking
      • Ongoing evals + human review
      Can they integrate with CRMs, ERPs, ITSMs, and internal APIs securely?

      Yes. Tool/function calls run behind RBAC, policy layers, and secrets management. The agent only uses whitelisted tools within limits, and every action is logged. Sensitive workflows can run on-prem or air-gapped.

      • Llama/Mistral with vLLM/Triton/Ray
      • Weaviate, Milvus, pgvector, OpenSearch
      • SOC2, HIPAA, GDPR alignment
      How do they evaluate and improve bot quality over time?

      They use rubric scoring (LLM + human), automated eval suites, and live conversation sampling. They measure instruction-following, correctness, groundedness, latency, and cost. Failing cases trigger prompt/tool/model updates via CI/CD.

      • Route easy vs. hard queries
      • Semantic/exact cache; shorter contexts
      • Budgets, alerts, team chargebacks
      What’s the difference between a classic chatbot and their LLM agents?

      A classic chatbot answers with fixed flows or FAQs. Their LLM agents can look up facts (RAG), call tools, follow policies, and complete tasks end-to-end with traceable actions. The result is less handoff and higher task completion.

      • Track prompts, tools, datasets, indexes, models
      • Measure hallucination, toxicity, groundedness, cost/latency
      • Red-teaming and safety policies
      Can they deploy on-prem or in regulated environments?

      Yes. They support self-hosted/open-source models, vector DBs, and policy engines in private cloud or air-gapped setups. You get the same features without sending data to public clouds.

      • Metrics: accuracy, precision/recall, groundedness, instruction-following
      • Human review for high-stakes tasks
      • Regression tests for prompts, retrievers, models
      How do they handle multilingual support at scale?

      They use multilingual embeddings, translation pipelines, language routing, and LoRA adapters for domain terms. Performance is checked per language to reduce bias and meet local requirements.

      • Language-specific evals
      • Custom dictionaries/ontologies
      • Route to best model per language
      How do they keep costs predictable as usage grows??

      They use dynamic model routing, caching, prompt compression, quantisation, and distillation. Costs are tracked per successful task, not just per token. Budgets and alerts prevent surprises.

      • Sanitize external content
      • Schema/regex/Pydantic checks
      • Continuous attack simulation
      • Least-privilege tools
      What guardrails defend against prompt injection and jailbreaks?

      System prompts are isolated, user inputs are sanitised, and outputs must match schemas. They run attack simulations, apply toxicity filters, and restrict tools to least-privilege access.

      • Pinecone: managed speed, higher TCO
      • Weaviate: feature-rich hybrid, open-source/managed
      • pgvector: simple Postgres path for mid-scale
      • Milvus/Zilliz: high-scale, GPU-friendly
      Can their platform coordinate multiple agents?

      Yes. Multi-agent orchestration assigns roles, shares memory, and records every step. Agents can review each other’s work and escalate to humans when needed.

      • Abstractions (LangChain/LlamaIndex or custom services)
      • Decoupled RAG parts (retrievers, rankers, indexers)
      • Infra-as-code for portability
      How fast can a governed MVP launch?

      A RAG-based MVP with tools, guardrails, and evals typically ships in 4–8 weeks. Scaling to more channels, languages, and complex workflows follows in 8–12+ weeks.

      • Automated and manual tests
      • Explainability and lineage
      • GDPR, SOC2, HIPAA, PCI alignment
      Will the agent replace teams or support them?

      It supports them. The bot handles repetitive tasks so people focus on edge cases and strategy. With clear thresholds and audits, responsibility can expand safely over time.

      • 2-4 weeks: discovery, architecture, governance, ROI
      • 4-8 weeks: MVP (RAG/LLM app + evals/guardrails)
      • 8-12 weeks: hardening, scale, optimization, docs, training

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      Bots that actually get work done

      If a chatbot is polite but unhelpful, it’s time to upgrade. Mobiloitte delivers conversational AI that finishes tasks, follows rules, and shows clear results ready for production from day one.