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Modular conversational AI that captures leads, automates support, and powers self-service built on your data with enterprise guardrails. Launch fast, scale safely.
Built for real businesses, not lab demos, Converiqo offers a robust AI chatbot solution with plug-and-play modules, secure onboarding, data-driven governance, actionable insights, and trusted guardrails to ensure reliable performance.
Plug-and-play modules: Start with core chat + AI knowledge base. Add lead capture, recruiting, help desk, human handoff, portals, or payments as you grow.
Fast, secure onboarding: One-click SSO (Google/Microsoft/OTP) with branded workspaces (logo, colors, sub-domain).
Data-driven governance: Role-based access, audit logs, health-score dashboards, redaction rules, and per-channel policies.
Actionable insights: Topic analytics, deflection rate, CSAT/NPS prompts, intent drift alerts, and content gap detection.
Trusted guardrails: Retrieval-augmented generation (RAG) on your docs, strict citation mode, fallback answers, and escalation logic to cut hallucinations.
Converiqo operates through a streamlined 5-step process to connect your data, configure interactions, publish across channels, automate tasks, and continuously improve performance.
Connect: Import policies, FAQs, product docs, catalogs, PDFs, URLs, and DB tables.
Compose: Configure intents & flows with a visual builder. Set brand tone, languages, and safety rules.
Publish: Go live on Web, WhatsApp, SMS, Mobile SDK, Facebook/Instagram, Email—with one knowledge brain.
Automate: Trigger CRM tickets, route to live agents, create orders, schedule visits, collect KYC, accept payments.
Improve: Review transcripts, fill content gaps, run A/B prompts, and auto-suggest new FAQs.
Converiqo’s modular architecture lets you pick only the components you need, from core chat and multilingual NLU to advanced features like lead capture, help center, and human handoff.
Core Chat & Multilingual NLU: 100+ languages with locale-aware small talk.
AI Knowledge Base: Auto-structured from your content; versioned; source-linked answers.
Lead Capture & Scoring: Forms + chat + WhatsApp → de-dupe, enrich, route, and score intent.
Help Center & Ticketing: Self-service, smart deflection, SLAs, and agent workspace.
Human Handoff: Skills-based routing, transcripts, macros, and co-pilot replies.
Capture leads from portals & WhatsApp; auto-enrich and score intent; clients self-schedule viewings, upload KYC, sign digitally.
Style recommendations, multilingual size guides, order tracking & returns via chat; targeted campaigns that lift conversion and cut returns.
Contactless check-in/out, upgrades, concierge chat, and mobile keys. Route high-value guests to sales; upsell with contextual offers.
Real-time tracking, self service rescheduling, driver onboarding, and proactive exception alerts fewer calls, tighter SLAs.
Digital forms, applications, payments, and proactive alerts multi language, audit-ready, and accessible by default.
Capture account/loan inquiries, risk-aware routing, secure document uploads, and fraud-alert messaging. Compliance built in.
Patient portals for scheduling, triage chat, discharge instructions, reminders; automate staffing workflows and equipment requests.
Donor self-service (receipts, updates), volunteer scheduling, segment based messaging, and impact dashboards.
Automated underwriting flows, claims intake, document e-sign, and product guides for agents plus AI recruiting for adjusters.
Regional-language agronomy guides, grower payments & delivery tracking, seasonal hiring, and supplier portals.
Subscriber care, payments and content discovery all in one omnichannel assistant.
Identity & Access: SSO (Google/Microsoft/SAML), MFA, RBAC, SCIM provisioning.
Data Protection: Encryption in transit/at rest, PII redaction, data retention windows, tenant isolation, optional on-prem or VPC deploy.
Compliance Enablers: Audit logs, consent records, DLP rules, exportable transcripts, regional data residency.
AI Safety: RAG on your sources, citation-only answers mode, profanity/PHI filters, jailbreak resistance, and human-in-the-loop review.
Ticket deflection: 30–60% for well-documented topics (measured after content tuning).
Lead uplift: 10–25% more qualified leads captured from web + WhatsApp + social.
Time-to-resolution: 25–40% faster with co-pilot replies and macros.
Onboarding speed: Days to pilot, weeks to scale.
Yes. You can run Converiqo in your VPC or on-prem for strict data residency. We also offer a fully-managed SaaS. Security policies and features are identical across both.
Absolutely. Converiqo publishes the same knowledge to Web, WhatsApp, SMS, apps, social, and email. You manage content once and push everywhere.
We bind answers to your approved sources with retrieval-augmented generation, show citations, cap temperature, and fall back to safe responses or human handoff when confidence is low.
No need. Converiqo integrates natively—creating leads/tickets, syncing conversations, and respecting your routing rules so teams keep their existing tools.
Yes. Set tone guidelines, terminology, and banned phrases. Enable languages per channel; locale is auto-detected with graceful fallback.
Typical pilots go live in 2–4 weeks: connect data, configure flows, publish on one channel, and measure. Enterprises can stage rollouts by region or brand.
We support audit trails, consent tracking, PHI/PII redaction, data retention controls, role-based access, and on-prem options—mapped to your policies.
Yes. Skills-based routing with transcripts, macros, canned replies, and an AI co-pilot that drafts answers and fetches references in one click.
You get deflection rate, containment, satisfaction prompts, topic trends, cost per resolution, and intent drift alerts—exportable to your BI stack.
Simple tiers by Monthly Active Users or conversation volume, plus optional modules (recruiting, payments, portals). Enterprise plans include VPC/on-prem and custom SLAs.
Yes. Drag-drop files, crawl sites, or connect storage and knowledge bases. Converiqo auto-indexes and keeps versions so you can audit changes.
It cites the closest source, asks for clarification, or escalates with context to a human. Unknowns are logged so your team can add content and close the gap.